The MCC is fully staffed and in operation 24 hours a day, 365 days a year. Our professional operators are trained, certified and fully screened by the FBI and BCA.
A toll free phone line dials directly into the MCC where customers, after providing their password, can get questions answered any time day or night. A state of the art, 24 channel RACAL digital voice recorder records every conversation into and out of the MCC.
Our U.L. Listed Monitoring Control Center (MCC) is a custom made computer facility located in a highly secure building. Multiple alarm systems and closed circuit cameras monitor the MCC, all entrances and the perimeter of the building.
All data lines are monitored by our long distance carrier for signs of problems or abuse and each Host system has multiple safeguards to deter unauthorized entry. All computers and work stations have uninterrupted power supplies to key components and the entire MCC is backed up by a 65 Kilowatt, natural gas generator. Several T-1 phone lines containing 48 “800” lines enter the Station from different directions to guard against a cut disabling both of them.
Contact GSSC at 952-858-5000 or firstname.lastname@example.org to inquire about any of our products or service.